A customisable Citizen Relationship Manager system designed primarily for Local Goverment applications. Integration is possible with a majority of corporate systems using XML technologies. Current integrations include Cadcorp GIS, MapInfo GIS, BWS eForms, MandoForms, Adelente ePayments, Agresso Financial / HR systems. StatusCRM also integrate closely with Microsoft Outlook and Word, allowing calls to be routed to users not using the CRM system, and their responses (from within a Word document) to be logged back into the CRM automatically. Flexible reporting and exporting of CRM information is available using a Wizard based export routine which can output in a variety of formats (including html, csv, Excel spreadsheet etc.)
StatusCRM Level 1
At its simplest level StatusCRM acts as a call handling system allowing staff to capture caller details, track call histories, deal with frequently asked questions and when necessary to forward service and information requests to the appropriate person within the council.
StatusCRM : Level 1 +GIS
The addition of a Geographical Information System (GIS) to StatusCRM brings an even greater level of effectiveness for call centre operators. Dealing with location based enquiries or service requests is much more effective with the support of interactive maps linked to StatusCRM
StatusCRM : Level 2 modules
A range of Pre Configured Transaction Modules means that your CRM system becomes more than just a call handling service. These "back office" transaction modules cover services such as abandoned vehicles, special collections, fly tipping and many more. With these direct links into back office databases Customer Service staff have real time information available and are therefore able to offer vastly improved levels of customer service.
StatusCRM : Level 3: Web enabled
For most, but not all, organisations this is the ultimate goal. Offering an online channel, sharing the same data infrastructure as the rest of the system, web enablement allows citizens to make requests and monitor progress from their own PCs.